Online Food Hygiene Training &
Food Safety
Training
Please view the common questions that we are asked about our E-Learning
courses.
Common Questions ...
Q1. Why should you do Food Hygiene Training in this format?
Q2. Is this type of Food Hygiene Certificate acceptable
by auditing bodies?
Q3. I am not used to CD ROM / ONLINE Food Hygiene Training.
Will I find this Food Hygiene Training E Learning hard to use?
Q4. How do I obtain my Food Hygiene Certificate once
I have finished the course?
Q5. I have a BRC / EFSIS audit coming up, how do I contact
QFT to start my Food Hygiene course quickly?
Q6. How long will my Food Hygiene certificate last?
Q7. When will I have to retake my Food Hygiene Training?
Q8. Who will sign my Food Hygiene Certificate?
Delivery Questions ...
Q9. Will the CD Version food hygiene
training work on a MAC PC?
Q10. What are the minimum system requirements?
Q11. Why does my PC say session in progress?
Q12. Why can't I proceed/launch the next lesson?
Q13. How long will my CD take to be delivered?
Q14. I have not received an e-mail with my login details?
Common Question Answers...
Q1. Why should you do Food Hygiene Training
in this format?
A1. The Food Hygiene basic training is accessible
from any venue, at anytime. It is the simplest most effective way to achieve
compliance.
Q2. Is this type of Food Hygiene Certificate
acceptable by auditing bodies?
A2. The Food Hygiene basic training is accessible
from any venue, at anytime. It is the simplest most effective way to achieve
compliance.
Q3. I am not used to CD ROM / ONLINE Food
Hygiene Training. Will I find this Food Hygiene Training E Learning hard
to use?
A3. No, this elearning Food Hygiene Training
course is simple, enjoyable and quick. You do not need any previous computer
experience.
Q4. Is this type of Food Hygiene Certificate
acceptable by auditing bodies?
A4. When you have completed all four lessons
and have viewed the final summary page at the end of each lesson on the
Food Hygiene CD ROM or ONLINE, the option to print your certificate will
become available for you to print instantly on your PC. If you are using
the CD ROM your certificate will be available in the 'manage users' area
under the 'view trainees button', you should click on the students username
which will then show their details. If you are using the Online version
you will find the certificate in the courseware area, the text will be
green when you can print the certificate. You should click the date to
load your certificate. If you would like to remove the header and footer
for your certificate you should go to 'File' > 'Page Setup', and then
delete the text in the header and footer area.
Q5. I have a BRC / EFSIS audit coming
up, how do I contact QFT to start my Food Hygiene course quickly?
A5. Simply buy on-line, telephone or complete
the contact form and we will enable you to begin your Food Hygiene Training
straight away.
Q6. How long will my Food Hygiene certificate
last?
A6. Your Food Hygiene certificate will not
expire. However, it is recommended you take a food hygiene refresher every
three years.
Q7. When will I have to retake my Food
Hygiene Training?
A7. It is recommended that you retake or
refresh you Food Hygiene Training every 3 years.
Q8. Who will sign my Food Hygiene Certificate?
A8. A witness, colleague, supervisor, manager
or friend can sign the Food Hygiene certificate. This signature is an
invigulator signature. The signature is to validate the food hygiene certificate
and is to confirm that the name on the certificate is the person that
took the food hygiene course.
Delivery Answers...
Q9. Will the CD Version food hygiene training
work on a MAC PC?
A9. No, the CD version Food Hygiene Training
will only work on Windows 98 or above.
Q10. What are the minimum system requirements?
A10. It is recommended that the computer
used for QFT e Learning is running at least: WINDOWS 98, INTERNET EXPLORER
has 64mb RAM, a CDROM, SPEAKERS, PRINTER TO PRINT CERTIFICATE, 800 x 600
Minimum Screen Resolution. You will need to be logged in as an administrator
in the first instance for the CD ROM only. You do not need Internet Access
for the CD version. Please pass this test for the online version: http://www.skillpad.com/QFTNET/SysReq3.0/BrowserInfo.htm
Q11. Why can't I proceed/launch the next
lesson?
A11. If you have logged out of your course
and then tried to login again and the 'session in progress' pages
appears, you will have a popup blocker installed. This can be in the form
of a Google toolbar, Yahoo Toolbar or MSN toolbar. Alternatively Internet
Explorer may have the popup blocker turned on. You will need to remove
all popup blockers. Once this is done you should delete your cookies ('Internet
tools' then 'Internet options'). You should now contact QFT who will then
close your session allowing you to progress further.
Q12. Why can't I proceed/launch the next
lesson?
A12. If you have completed the previous lesson
and not viewed the final summary page for that lesson the programme will
not allow you to launch the next lesson. Sometimes the lesson says it
is complete, however if it says the lesson is complete and will not allow
you to launch the next lesson you have not viewed the final summary page.
To solve this issue you should simply retake the lesson making sure you
view the final summary page.
If the above does not work, you may have the wrong flash player installed.
You will need to install the latest version of Flash from their Website
macromedia flash player.
If you are still encountering issues please contact us direct on 01482
861040 and we will guide you over the telephone.
Q13. How long will my CD take to be delivered?
A13. Your Food Hygiene Training CD will be
posted Monday to Friday and is posted 1st Class Royal Mail. If you fail
to receive your CD with 8 working days please contact us and will post
another CD to you.
Q14. I have not received an e-mail with
my login details?
A14. Our office is open Monday to Thursday
9am - 5pm and Friday 9am to 4pm, we will only reply and process all orders
during these times. We usually respond with an email within one working
day once you have placed your order for the online course. If you have
not received an email from elearning@qft.co.uk please check you spam settings
and / or junk email box, quite often emails received are automatically
placed here by your PC. If you still cannot find your email from us, please
ring or send an email to QFT.
We hope you enjoy our Food Hygiene
Training.